My boss down at the store is reading a few of the 'skinny books" about making the workplace better for all concerned.
I admire her willingness to try to make our workplace better. I think she is in an uphill fight because she has onerous (my word) pressures on her from the owners of the business.
Our owners manage their business by the numbers and that instills fear in the managers. When numbers become sacred and they lead to silly decisions of the
cutting off your nose to spite your face variety.
I've told this story before, but I had a customer who wanted to buy $225 worth of pegboard hooks and requested a 20% discount. The store's cost on the item is $115.
The manager countered with a 10% discount and the customer walked. The strict numbers criterion says that we would rather make zero, than make only $65 on a deal, if it violates our margin guidelines.
It seems to me that the best thing you can do for employees is to give them a little power to do their job and trust that they won't give away the store.
Things in this blog represented to be fact, may or may not actually be true. The writer is frequently wrong, sometimes just full of it, but always judgmental and cranky