Sometimes I see businesses that are run with such a 'we don't give a crap" attitude that I wonder how they stay in business. Take my soon-to-be-former dentist, for example.
Last July I was in the office for a cleaning and since I have insurance, I got x-rays. I can get x-rays once a year under my plan and the dentist makes sure he takes advantage of that revenue opportunity.
Sometime after the visit, maybe 60 days or so, I got a bill for the visit. It was clear that the the woman who is the receptionist/billing clerk/office manager/sole clerical employee, had not filed my insurance. I told her so.
Every visit I've ever had at this dentist has pretty much been screwed up billing-wise. The receptionist/billing clerk/office manager/sole clerical employee is pretty incompetent.
Another couple of months passed and I got another bill for the same amount. I made a note on that bill that they still hadn't filed the insurance and that I wasn't paying until they did. then I mailed it back.
About two weeks ago another bill arrived showing that I was 180 days past due. Grievously delinquent. Another note and I mailed this one back, too.
The receptionist/billing clerk/office manager/sole clerical employee finally filed the claim. Today I got a letter from my insurance company saying that the claim was being denied because it wasn't filed within 180 days of treatment.
So, what to do? Should I tell them I'm not paying because the receptionist/billing clerk/office manager/sole clerical employee is an idiot or should I pay because I did receive the treatment?
Either way, I'm getting a new dentist.
Shel Silverstein might have been on to something.
Things in this blog represented to be fact, may or may not actually be true. The writer is frequently wrong, sometimes just full of it, but always judgmental and cranky