Feb 19, 2008

Darrell and His Other Brother Darrell

I had to work at the garden center this morning, which works out great for me because Son Sneed has an appointment on Tuesdays at nine and has to be picked up from the same at noon. I typically drop him at the bus on the way and go to the place and pick him up afterward. Today was no exception. On our way home, I happen to remember that Chris, the Circuit City guy was supposed to call me and explain why my laptop was never sent in for repair. Chris you may recall, is the chief suspect of the two jokers that I talked to in the store yesterday. According to Mutt and Jeff, Chris is the guy in charge of not sending stuff. Since Chris hadn't called me, I anticipated the worst and figured I should just pay him a visit. I immediately recognized Chris as the guy who originally helped me. I no sooner got the words "Where is" out of my mouth than he plopped my laptop on the counter. Evidently, when Heckel and Jeckel told me it hadn't been sent in, they were wrong. It just hadn't been unboxed upon its return. You just can't make this stuff up. I asked Chris why Moe and Larry told me that it wasn't ever sent away and he said that they have a history of giving out bogus information. So a tip of the hat to Chris, or as I think of him, the Circuit City guy who isn't a dope. This whole experience is a result of a conscious decision that the Circuit City management has made. At least in my opinion. On at least two occasions the CC management has decided to fire all the higher paid staff and replace them with new people making less money. They are caught in a situation where Best Buy is dominating them and they have resorted to burning the furniture to heat the house. This has to reflect in the quality of service. And in my experience, it has. Things in this blog represented to be fact, may or may not actually be true. The writer is frequently wrong, sometimes just full of it, but always judgmental and cranky

4 comments:

Kurt said...

How long had it been sitting there, I wonder.

Ms. Wollstonecraft said...

This is unacceptable, having employees known for giving out rotten information! Absurd, really.

Glad you got your computer back.

Steve said...

Good grief! Well, at least you got the computer back. If you hadn't asked it would probably have gone unclaimed and been sold at some fire sale.

Ms. Wollstonecraft said...

If Circuit City was run 100% by women you would have gotten exceptional service.