More UPS

Several folks asked what was in my missing package yesterday. I ordered this pair of cuff over boot (in gold). I enjoy a nice boot when I'm feeling pretty, oh so pretty.

You can see why I was agitated that they were misdelivered. Had they been in a normal human size, I am sure they would have been lost and gone forever.




For those of you out there shouting, "I knew it!", the truth is less salacious. There was a flag in the box. My old flag succumbed to our summer storms and I ordered a replacement. Yes Kurt, I still have the flag pole.



What I did learn from my post yesterday is that if you complain about UPS, one of the fine men or women of UPS may respond. Maybe it is corporate policy for them to do so or maybe some UPS managers just troll the internet looking for disgruntled nuts like me. I hope it is just plain old esprit de corps.

Michael, the semi-anonymous UPS commenter about yesterday's post, correctly points out that UPS delivers a load of packages everyday and screws up very few of them. As I said at the beginning of the post I have always been a huge fan of UPS. In fact, I used to use UPS drivers as an example to follow when I was a departmental manager at Tedious Systems. I always thought that the sight of a UPS driver running to drop off a package and then jogging back to the truck was a level of commitment to a job we rarely see.

That not withstanding, it is annoying when I am the screwee. The UPS error rate may be .1%, but yesterday at my house it was 100%, so I needed a little help.

My complaint is not about the fine men and women of UPS who deliver packages or even my missing package. If you deliver enough package, mistakes happen, as Michael pointed out.

No, my gripe is about the idea that I should contact the shipper in Pennsylvania in order to find it, when I know for a fact it is somewhere in my generally area. I told the first call center worker I spoke with, that I was sure it was at 1005 Next Street Over, and that if she could get someone to call the driver, he might realize his mistake and get it back. As it turns out I was right about the address of the errant delivery and wrong about the street, since it was two streets over, not one.

Luckily, the guy who got my delivery was either honest or didn't need a flag.

A national search would have been appropriate had the package not have been scanned as being delivered to my porch five minutes before my first call to UPS. At the end of the day, literally the end of the day, someone in the UPS system had the good sense to see through the folly of the policy manual and give me a call, which is all I asked in the first place.

So to the UPS folks in my fair city and to the representative I reached on my third call to the UPS service center, I tip my hat. To boneheads one and two that I reached on my first two calls and to the managers that instilled the fear of the manual in them, I say get your heads out of your cubicles. There are customers out here.



















Things in this blog represented to be fact, may or may not actually be true. The writer is frequently wrong, sometimes just full of it, but always judgmental and cranky