Some things I just learn the hard way. I decided that it would be really cool to add a clock to my blog. I didn't have a good reason to add a clock, it just sounded cool. Big mistake. A good rule for successful blogging is don't mess with the template if you don't know anything about HTML.
The lovely Mrs. Sneed and I were talking one day recently about a Dr. Phil-ism. Now I can take or leave Dr. Phi, but he has this saying that goes something like, "You teach people how to treat you." That is so true.
I was thinking about that today when I got a call from an annoyed customer. He was annoyed because someone in my office promised me and I, in turn, promised this customer that my coworker would meet him today. Of course, the coworker didn't show up and the guy was upset.
When I went to my coworker's desk to ask why he didn't keep his commitment, he was unapologetic. He was simply not bothered. Since Randall Bing, our boss, has not made it clear that this is unacceptable, it will continue.
Here's another variation on that theme. Over the weekend we received a portion of our new bedroom furniture. Someone from the store called to say one piece didn't arrive as scheduled, but that they were delivering the balance on Saturday. Then they called back to say it had arrived after all, but too late to make our delivery. I was told that I could come down and pick it up, but of course it wasn't really there when I arrived.
The people at the store were patient in explaining that I had misunderstood them when they said come and pick it up. We went through the various stages of bad customer service.
Deny that it happened, blame it on someone else, sympathize with the customer's situation, reiterate that nothing can be done, dismiss the annoying customer.
It seems to me that too many people accept crappy service, suffering it in silence. Longtime readers of my humble blog know that I do not accept crappy service silently. Sometimes I may be something of a jackass, but if no one pitches a fit, they get the idea that close enough, is close enough.
Just my thoughts anyway.
Merle.
Things in this blog represented to be fact, may or may not actually be true. The writer is frequently wrong, sometimes just full of it, but always judgemental and cranky
Tag: Daily Life
Personal Finance
Humor
3 comments:
Just wanted to let you know I enjoy your blog very much! You ARE funny.
My favorite is when they tell you what you know or don't know.
Furniture.
I just had my first ever prompt / perfect furniture delivery. In the past it always went wrong and the customer service people just lied their asses off--telling ridiculous lies-- where is that tape recorder when you need it?
But that's what i get for being too lazy to make my own furniture!
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